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Return & Refund Policy

Capture London is dedicated to customer satisfaction, and we hope you are completely satisfied with your purchase. If not please contact us and we will try to solve your problem.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email before you return your item. After confirmation by Capture London, please send your item to: Eaglepoint flat 133 / Cityroad 161 / EC1V 1AR / London / United Kingdom

Shipping
To return your product, you should mail your product to: Eaglepoint flat 133 / Cityroad 161 / EC1V 1AR / London / United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 65 Pounds, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.